SaaS product development
Multi-tenant products, subscriptions and the tooling a subscription business runs on.
Building SaaS means building three things: the product, the machinery that sells it, and the tooling to support people using it. Budgeting only for the first is the most common reason a promising product stalls shortly after launch.
The problems specific to saas
Multi-tenancy
Accounts, organisations and strict data isolation, designed in rather than retrofitted.
Billing is not checkout
Trials, upgrades, proration, failed payments and dunning are a system of their own.
Support tooling
Without impersonation and usage visibility, every support ticket becomes an engineering ticket.
Onboarding
The path from sign-up to first value decides trial conversion more than any feature.
- Multi-tenant application architecture
- Subscription billing and plan management
- Roles, permissions and team accounts
- Admin and customer support tooling
- Usage metering and analytics
- Onboarding and activation flows
- Enterprise requirements
- SSO, audit logs and data residency are cheap to plan for and expensive to add under deadline.
- Compliance
- SOC 2 or ISO 27001 changes how you build, not only what you document.
- Metering
- Usage-based pricing needs measurement infrastructure that is correct enough to invoice from.
- Migrations
- Schema changes against live customer data need to be routine and reversible.
What we have shipped in saas
How small should the first version be?
Narrow enough to solve one problem completely for one kind of customer, and charge for it. SaaS products are shaped by paying users far more reliably than by planning, and building broadly against unvalidated assumptions is the most expensive way to find out you were wrong.
Can we start with no-code?
Often, and it is a sound way to validate demand before committing budget. The ceiling arrives at performance, pricing complexity or enterprise security requirements — by which point you will know whether it is worth building properly.
What does it cost to run?
Hosting, database, monitoring, email and payment fees, all scaling with usage, plus continuous engineering. A SaaS product that stops shipping starts losing customers to one that has not.
When do we need SOC 2?
When your customers' procurement teams start asking, which usually coincides with your first serious enterprise deal. It influences architecture, so knowing it is coming is more useful than discovering it mid-negotiation.
Get an indicative range for a project of this shape before you talk to anyone.
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